The first company is Nylabone. Those of you with dogs probably know them and they make a wide range of great dog toys and chews. I happened to buy a new to me chew toy that was advertised for aggressive chewers, of which I have many. It lasted maybe 15 minutes before the seam gave way on this hard bone and it had to be relegated to the trash. After Christmas I wrote a little e-mail off to Nylabone about my experience with this particular item. Mostly because not everyone watches toys as closely as I do and well the company should know. Low and behold, within 24 hours I got a response, a very nice response too and there was both good follow-up and feedback. My faith in Nylabone remains.
The second company is a small one, Petite Plus Patterns. I purchased a pattern (one of many from this company that I have plus a great book),
and found it to be a little faint in the printing. Not only did I get a fast reply to my query, but I got it from the owner/designer of the company Kathleen Cheetham herself. We had a wonderful few exchanges too. Ms.Cheetham owns a loom and would like someday to get back to weaving. Selfish as I am, I hope she has a number of creative and productive years designing more patterns, because they are FANTASTIC and you will get support with them. I didn't just get good customer service I got great customer service.
So there, if you need dog toys or great clothing patterns you know where to go!
Both companies were a joy to deal with.
Parting Shot: I'm so Pretty and Witty and Wise!